Conversations comes standard with a friendly A.I. chatbot that can greet shoppers, answer questions, and capture leads with natural language. All new chats go through Ana first, and she can complete many of them herself start to finish to save your team tons of time. Whenever she’s unsure how to answer a customer, she politely and instantly transfers them to the most relevant person on your team.

Customers can text your dealership’s unique SMS number from your website, ad campaigns, Google listings, and even print materials — and each text routes though the platform the same as any web chat. Conversations℠ also has SMS Outbound Messaging, meaning you can initiate text conversations with your customers at any time.

Conversations seamlessly integrates with Facebook Messenger™ to open up a whole new channel of customers for you. Instantly respond to chats from your Facebook Page and ad campaigns to convert users from the most popular social platform in the world.

Take your showroom floor conversations online by welcoming customers into your dealership with live video chat. Give vehicle walk-arounds and put a friendly face on your dealership to make a lasting impression.

Connect with customers through their infotainment systems when they need you most — on the road with a service request. There’s nothing special you need to do to have these voice-activated Conversations — they route through the platform just like any normal text or chat.