Your dealership needs to be instant, easy, and always available to win today’s consumers, so Conversations™ seamlessly integrates with your website and most important marketing channels to connect wherever, whenever, however.
Whether you’re at your desk or on the move with our mobile app, Conversations™ alerts you of new customers and gives you all the tools to instantly respond at your fingertips.
Drag and drop your inventory into chats with interested shoppers, giving them an enticing vehicle snapshot that clicks through to its VDP. Your brochures, offers, and videos are also available for instant, effortless sharing.
Every lead and transcript you record through Conversations™ routes directly to your CRM, and you can quickly fill in the most important details by “exploding” chats with contact info into their customer profile.
Chat directly with co-workers or loop them into a customer conversation to make your team more efficient, agile, and helpful. You can even “shout” at entire departments to bring in the first relevant co-worker who responds.
Log-off knowing that our trained Managed Chat agents have your back 24/7, responding to shoppers, generating leads, and representing your brand whenever your team is off the clock.
Being the boss comes with its perks and super powers. Monitor all chats past and present in real-time, and jump into live threads whenever you like to provide authoritative answers that win business.
Speak every customer’s language by instantly translating incoming messages, and all of your subsequent responses in the thread, to over 50 languages recognized by our A.I.
As the only automotive website provider with our own messaging solution, we’re able to integrate the two in unprecedented ways. For example, instead of making shoppers fill out dead-end lead forms and wait for follow-up calls to get answers to their questions, we have those same CTAs launch chats for instant answers (and lead generation) from our friendly A.I.
Customers want to do more and more of the shopping and buying process from home, but they still want to talk to a friendly expert before making a purchase this big. That’s why we built-in the ability to instantly launch live video chats with your team to tour vehicles and walk-through personalized payment options together.
By starting texts on mobile that open directly in native messaging apps, Conversations™ helps dealers stay connected with shoppers long after they leave the website. You can also initiate texts with customers to follow-up with leads or notify them of updates.
Conversations™ can power your business from the service bay, too — with the ability to drive inbound leads for service related questions, connect between departments for seamless upsells, and modernize your customer experience with instant text updates and video explainers
Connect with customers through their infotainment systems when they need you most — on the road with a service request. There’s nothing special you need to do to have these voice-activated interactions — they route through Conversations™ just like any normal text or chat.
Just like in-store customers, you want your website visitors to feel welcome and excited to buy, so you can set-up custom greeting messages and cards with warm welcomes, current offers, videos, brand promises, and directions to start more productive conversations.
Asking people to stop and leave what they’re doing is a tough sell, so increase conversion rate by instantly capturing the lead and answering questions directly from the ad on Facebook. Ana Bot automatically provides shoppers with instant trade-in estimates and personalized offers without your team lifting a finger.
Ad extensions are powerful tools to increase conversion rates on your search ads — and Click-to-Text CTAs on mobile are especially effective. With Conversations™ you can link your dedicated SMS number directly to your ads so customers can start chatting with your team (or Ana Bot) with just one click from the SERP.
Email may be one of the oldest digital marketing channels, but it’s still one of the most powerful and we just gave it a brand-new spin. Hook up Conversations™ to your email CTAs to start instant chats from the inbox.
And finally, Conversations™ allows you to go beyond digital by integrating with your traditional print and television ads, too. Just display your SMS text number as the CTA and let customers scan it or type it in to start a real-time, two-sided conversation with their TV or a piece of paper.
Conversations™ data seamlessly integrates into our connected reporting solution PRIZM™, so you can see your message and lead volume, response performance, and matchback sales ROI alongside all the rest of your website and marketing reporting.