Own Your Own Conversations: Self-Managed Chat Strategies
Everyone knows (hopefully) that chat functionality is a must for meeting consumer expectations on your website, but 4 out of 5 dealers are simply adding chat, and outsourcing it to online managed chat companies — and that’s a problem. With the need for new inventory and sales higher than ever, Jason Stum hosts another jam-packed session with some of DI’s own dealership veterans to explain why managing your own chats isn’t just an opportunity for creating customer loyalty, but also for securing more R/Os, trade-in inventory, and sales.
Speakers:
Jason Stum
Director, Strategy
Ashley Graham
Senior Performance Manager
Chris Colsant
Onboarding Sales Manager
Celia Bulgarelli
Regional Account Supervisor