More and more website visitors are using chat and text to ask serious buying, selling, and service questions that need an expert on your team to answer in the moment. Don’t leave those opportunities on the table by essentially sending them to voicemail — let your customer service shine online! Join our team as they use real-life examples (and share free hotkey responses) to show how you can instantly set more appointments and convert more customers by owning your conversations.
Everyone knows (hopefully) that chat functionality is a must for meeting consumer expectations on your website, but 4 out of 5 dealers are simply adding chat, and outsourcing it to online managed chat companies — and that’s a problem. With the need for new inventory and sales higher than ever, Jason Stum hosts another jam-packed session with some of DI’s own dealership veterans to explain why managing your own chats isn’t just an opportunity for creating customer loyalty, but also for securing more R/Os, trade-in inventory, and sales.
It’s easy to say managing your own chats is a good idea, but it’s a different thing to do it. If you want to see what great customer service looks like, our entire team of product specialists are standing by to chat with you — just start up Conversations. Or if you’d like to learn more about how the DI Platform can work for you everywhere, feel free to schedule a demo.