Conversations™ Boss Mode: Feature Enhancement


When we rolled out Boss Mode to our Conversations™ clients a couple of months ago, the feature only allowed dealership chat agents to take over chats from managed chat agents — which was super helpful. However, after getting some feedback from our internal teams and from a few clients asking for MORE POWER, we updated Boss Mode to allow Conversations™ admins at your dealership to takeover chats from both your internal AND managed chat teams.

Learn more about Conversations™: Boss Mode here

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