We’re always working to stay ahead of new regulations to protect your rights and the rights of consumers. That’s why we’ve added extra steps and clear language to Conversations to ensure your customers are fully informed and in control of their choices.
The latest consumer consent updates to Conversations include:
- Consumer Consent checkbox before a shopper can start a chat.
- Informing shoppers that Ana Bot is a virtual assistant.
- Updated SMS flow for double opt-in from shopper, and legal disclaimer for Send to Mobile.