After months of testing and learning, our artificially-intelligent chatbot ALEX is having his first Conversations with real customers this week. ALEX is ready to join your team of humans and help you by:
- Unlocking Pricing on VRPs and VDPs for users who click locked pricing CTAs after a very brief conversation (instead of a form)
- Capturing leads (name and contact info) and sending them to the CRM during the course of these natural conversations
- Starting Online Deals, by launching Online Shopper for users who are interested in viewing and customizing real-time payment options
- Transferring Conversations to human co-workers whenever there is a question he doesn’t know how to answer yet
This is only ALEX’s first week on the job, so stay tuned for the new capabilities and Conversation skills he picks up over the coming weeks and months.