ALEX is an A.I. chatbot we have added to Conversations℠ (at no extra charge) to save your team tons of time by greeting shoppers, answering questions, and scheduling appointments — and he’s now available to join your team!
HOW DOES HE WORK WITH MY TEAM?
ALEX is the point guard. Every visitor that starts a Conversation with your dealership will be greeted by ALEX and chat with him first. For any questions or requests that ALEX doesn’t know how to help the customer with, he will politely transfer the chat to the most relevant human on your team (or our Managed Chat team).
HOW IS HE DOING SO FAR?
So far during his internship (alpha test) at Cox Chevrolet in Bradenton, Florida, ALEX has handled 88% of the chats all by himself, saving the BDC team tons of time to better follow up on leads, work Online Shopper℠ deals, and help with more complex requests.
WHEN CAN HE START?
ALEX is fully operational and would love the opportunity to join your team this month.
Demo Conversations to meet him and see how he can help your dealership!