Sometimes an expensive service estimate can be the perfect opportunity to get a customer into a new vehicle — a win for your new, used, and service departments — if you can seize on it in the moment. Watch Katie show how Conversations (with a few well-timed HotKeys) can help your fixed and variable departments work together in perfect sync to turn an R.O. “oh no!” into a trade-in, sale, and billings for your service department.
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