Conversations™ is designed to open up channels of communication so you can answer the most important questions that your shoppers have. But sometimes shoppers have specific (like really specific) questions that you know the answer to, but your internal or managed chat teams haven’t been brought up to speed on yet. With Boss Mode activated within Conversations™, YOU have the power to view all active conversations in real-time and jump into them whenever needed to provide the best A’s to your shopper’s Q’s.
