Every dealer that has Conversations℠ just woke up this morning with a new feature that can transform the way they connect with customers: Outbound SMS Messaging with Video.
Conversations℠ is now the first chat platform in the automotive industry to feature SMS Outbound Messaging with video, which means you can initiate text conversations with your customers at any time.
This new capability is a game-changer because it allows you to:
- be proactive with customer service and sales, instead of waiting around for customers to get in touch with you
- make sure all communication is seamlessly routed through Conversations℠ (chat histories, CRM lead capture, real-time reporting) instead of having individual staff texting customers using their own disconnected contact lists and text threads
This feature is already live in your Conversations℠ account as of last night, so log in and check it out if you haven’t already!