We updated our dashboard to give you better clarity into how your Conversations are going, with:
- a clear breakdown of chats answered by your team vs. our call center
- a real-time lead count and conversion rate using math
- a graph visualizing your peak traffic across locations and teams
- and the ability to view this data through custom time and date ranges
Additionally, our real-time lead report has been given a face-lift, with a nifty new feature that shows you the number of leads that you earned over any custom date range, with a per day average. This is one way you can see trends based on any internal changes or marketing campaigns.