MEET-UP IN THE MARKETPLACE
Our team has been working hard with Cars.com on new ways to help you win bigger, together — and this first one is a doozy. We are integrating Conversations℠ into the Cars.com marketplace so dealers can connect with their humongous audience of in-market shoppers in real-time, 24/7 — at no additional cost to Conversations℠ customers.
Chats from Cars.com shoppers will seamlessly route through Conversations℠ just like website chats, SMS texts, Facebook Messenger™,
Google My Business, Apple CarPlay, and Android Auto. It’s that simple.
ANA BOT’S GOT IT COVERED
Our new A.I. bot Ana and our managed chat call center agents can handle all these chats and convert them to leads — all day every day.
Ana answers every chat and can help many customers by herself, from friendly greeting to appointment scheduling. When she’s not quite sure how to answer a question, she will politely and instantly transfer the chat to an available co-worker on your team or our managed call center agents — who convert 71% of all chats into leads on average.
OF CHATS TURN TO LEADS
WITH OUR MANAGED CHAT*
*average over last 90 days based on dealer website traffic,
pulled from Conversations℠ real-time reporting on 2/27/18
START HAVING CONVERSATIONS℠
Meet Ana Bot and learn more about how this beta integration
will turn shoppers into customers with Conversations℠.